Name: Samata Dutta
Rating: 3
Review: This is at the City Center DC garage location. I purchased the Super Detail – Small Size for my 2017 Toyota Camry SE. I thought about posting the “after” photos. But I didn’t take any “before” photos. So I feel like it’s not fair on them to do this. However, I paid $169.99 for this service. And for this price, other than actual paint scratches, I expect my car to look brand new. I admit that I’ve not gotten my car detailed regularly – so there were some stubborn spots to get rid of. That’s why when I didn’t receive a phone call after two hours and thirty minutes, I called them to find out the status of my car. They told me it was ready to pick up. But when I came to pick it up and saw that there were dust streaks around the body above the tires, as well as the same on the side mirror and the hood of the car, I was a little frustrated. So I actually spent 20 minutes joining them in cleaning the car with a spray and towel I borrowed from them. I even watched them use car wax to clean some of the harder to remove streaks, and copied them to expedite the process. But then one of the ladies tried to convince me that the dust spots on the edge of the body were actually scratches. At this point, I’m on my knees scrubbing away at the front driver side door. So I quickly dipped the cloth in some wax and used my nails to apply pressure to the area and removed these as well. That’s when I stopped cleaning, paid and left. I don’t mind joining in and helping out in this case because I admit, my car was dusty and had some stubborn grime on it. And I recognise the scratches too. But at $169.99 I expect more diligence. I will not be using their services ever again.
Date: 4 months ago